499 bed's Privacy Policy
This document explains in detail how important your personal information is to us, and how we collect, store, and use it.
Contents
Introduction and Scope
499 bed (https://499-bed.cam) is an online gaming and betting platform operated for users in Bangladesh. This privacy policy explains how 499 bed collects your personal information, the purposes for which it is used, and the measures taken to protect your information.
This policy applies to 499 bed's website, mobile application, and all related services. By using our services, you are considered to have accepted the terms set out in this privacy policy. This policy supplements our Terms and Conditions and should be read together with them.
Important: This privacy policy applies only to 499 bed's own platform. Third-party websites or services are governed by their own privacy policies.
Data Collection
499 bed collects user information in several ways. The type of information collected depends on what activities you carry out on the platform.
2.1 Registration and Account Information
When creating an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Preferred username and password (stored in encrypted form)
- National ID number or equivalent identity proof (for age verification)
- Current address
2.2 Financial and Payment Information
We collect the necessary payment information during deposit and withdrawal transactions. 499 bed processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. The mobile number or bank account details required for payment processing are collected and handled through the relevant payment gateway.
2.3 Automatically Collected Information
When you use the 499 bed platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and operating system
- Login times, game play history, and betting records
- Navigation patterns on the platform and duration of use
- Device location (approximate only, not precise location)
Purpose of Data Use
499 bed uses the collected information for the following purposes:
3.1 Service Delivery and Account Management
- Creating, verifying, and managing your account
- Providing gaming and betting services without interruption
- Processing deposit and withdrawal transactions
- Applying bonuses and promotional offers
- Determining and providing VIP membership benefits
3.2 Security and Fraud Prevention
Your information is used to ensure account security and prevent unauthorised access. Detecting suspicious activity and preventing fraud is a priority for 499 bed. All transactions are secured through SSL encryption.
3.3 Customer Support
To help resolve your issues or complaints, our 24/7 live chat and email support team may review information related to your account.
3.4 Responsible Gaming
We are committed to responsible gaming. To this end, user gaming patterns are monitored so that timely precautionary measures can be taken if someone engages in unusual or harmful behaviour.
3.5 Service Improvement
User preferences and usage patterns are analysed to improve service quality and develop new features.
Data Storage and Security
499 bed applies industry-standard technical and administrative measures to protect your personal information.
4.1 Technical Security Measures
- All data transmission is handled through SSL/TLS encryption
- Passwords and sensitive information are stored in hashed form — never in plain readable form
- Servers are protected by firewalls and intrusion detection systems
- Regular security audits are conducted
4.2 Data Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period in accordance with legal and regulatory requirements. Financial transaction records are retained for an extended period as required by applicable law.
Despite every effort to protect your information, no method on the internet is completely secure. We therefore ask you to use a strong password and not to share your account details with anyone.
Sharing Data with Third Parties
499 bed does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
5.1 Service Partners
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. Gaming software providers (such as Pragmatic Play, Evolution, JILI, etc.) may receive limited information for game operation.
5.2 Legal Obligations
499 bed is obliged to comply if information must be disclosed under applicable law in Bangladesh or pursuant to a lawful order from a competent authority.
5.3 Fraud Prevention
Limited information may be exchanged with industry-standard identity verification services to prevent online fraud. Information collected in this context is used solely for verification purposes.
5.4 Business Transfer
In the event of a business restructuring, merger, or acquisition, user information may be transferred to the new entity. Users will be notified in advance in such cases.
Cookies and Tracking
499 bed uses cookies and similar technologies to improve platform functionality and personalise the user experience.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and operate core functions. These cannot be disabled.
- Functional Cookies: Help remember your preferences (language, interface settings).
- Analytics Cookies: Help us understand which parts of the platform are used most. This information is collected in aggregated form.
- Marketing Cookies: Used to show relevant advertisements. You can control these.
6.2 Cookie Controls
Cookies can be disabled from your browser settings. Please note, however, that disabling essential cookies may cause some core platform functions to not work properly.
User Rights
As a user of 499 bed, you have the following rights regarding your own information:
- Right to Access: You can find out what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances you can request deletion of your information. However, some information may need to be retained due to legal obligations.
- Right to Object to Processing: You can object to your information being used for marketing communications or optional analytics.
- Right to Data Portability: You can request your account information in a structured format.
To exercise these rights, contact our support team directly. Your request will generally be responded to within 30 working days. For more information, visit our About Us page.
Children's Privacy
499 bed is strictly for persons aged 21 and above (21+). We do not collect personal information from anyone under the age of 21. An age verification process is in place during registration.
If it becomes known that someone under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.
Age Requirement: If anyone under the age of 21 registers with or operates an account on 499 bed, the platform reserves the right to notify the relevant authorities.
Policy Changes
499 bed may update this privacy policy from time to time. Users will be informed of significant changes via email or platform notifications.
Continued use of the platform after any changes means you are considered to have agreed to the updated policy. It is therefore recommended that you visit this page regularly.
If you have any questions about the privacy policy or would like to know more, visit our FAQ section or contact us directly.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your data rights, contact 499 bed through any of the following methods:
Live Chat Support
Support is available 24 hours a day, 7 days a week in Bangla and English.
Email Contact
To submit a privacy-related request, email us:
[email protected]