499 bed's commitment to responsible gambling
Gambling should be a form of entertainment, not a source of burden. 499 bed believes every player should set their own limits on time and money. On this page you will find the tools and guidance to help you do that.
Why responsible gambling matters
Online betting and casino games are an additional source of entertainment for many people. But just like any other leisure activity, it is important to stay within limits. 499 bed always wants its users to play in a healthy and informed way. Using the tools available on the platform, you can set the boundaries of your own play.
Keep in mind that betting or casino games are not a reliable source of income. They are simply one entertainment option. If you ever feel that your gambling habits are getting out of control, you should act immediately. You can find more information on this in our FAQ section.
The minimum age to take part in any betting activity in Bangladesh is 21. 499 bed clearly states in its Terms and Conditions that no underage person may open an account or play on the platform. No exceptions are made during age verification.
Our Privacy Policy explains how user information is kept secure and how it may be used in monitoring responsible gambling.
Set your own limits yourself
499 bed offers several self-control tools. Using these, you can decide for yourself how much time and money you spend on gambling.
Deposit limit
Set in advance the maximum amount you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.
Session time limit
Set how long you will play in one go. When the time is up, the platform will remind you to take a break.
Cooling-off period
If you need a temporary break, activate a cooling-off period from 7 to 30 days. During this time you will not be able to log in or place bets.
Self-exclusion
If you feel you need a longer break, activate self-exclusion. You can temporarily or permanently close your account directly through support.
Loss Limit
Set how much loss you are prepared to accept within a given period. When that limit is reached, the platform will automatically stop you.
Reality check
A message will appear at set intervals showing how long you have been playing and how much you have spent. This helps you make informed decisions.
Recognise the warning signs
There are common signs that a gambling habit may be becoming a problem. If you notice any of the following in yourself or someone else, it is time to seek help.
Chasing losses
Repeatedly placing bets in an attempt to recover lost money is one of the main signs of problematic behaviour.
Spending beyond your means
Betting with money needed for essential expenses, savings, or borrowed funds is a sign of a serious problem.
Impact on sleep and daily life
Losing sleep due to gambling, avoiding family or work, and increasing social withdrawal are cause for concern.
Hiding your gambling
Concealing the amount or time spent betting from family or friends, and telling lies about it.
Unable to stop
Repeatedly returning to gambling even when you want to stop, and a tendency to break set limits.
Emotional distress
Feeling anxious, irritable, or restless when unable to gamble, and only feeling normal when playing.
Tips for healthy gambling
Set a budget beforehand
Before each session, decide the maximum amount you will spend. Once that amount is gone, end the session — do not put in extra money hoping to win.
Keep track of time
Stay aware of how much time you are spending on gambling. Keeping the reality check feature on makes it easier to track your time.
Don't bet on emotions
Do not bet when angry, upset, or under the influence of alcohol. Decisions made on impulse often lead to significant losses.
Keep wins in perspective
Winning is never guaranteed. Be happy when you win, but do not treat it as a daily source of income.
Take regular breaks
Instead of playing for long stretches at a time, take breaks in between. Spend time with family and friends.
Our commitments
- No one under 21 is permitted to open an account or play — age verification is strictly enforced.
- Self-control tools are easy to use and free — they can be activated at any time.
- Self-exclusion requests are processed within 24 hours.
- If signs of problematic gambling are identified, the support team will proactively reach out.
- Responsible gambling requests are handled with the highest priority.
- Every promotional message includes a reference to the 21+ age requirement.
- Assistance is provided with full confidentiality — without judgement or stigma.
Where to get help
You don't have to deal with this alone. Support is available through the channels listed below — in complete confidence.
499 bed live chat support
Live chat support is available in Bengali and English, 24 hours a day, 7 days a week. You can make any responsible gambling request directly through chat.
Email Support
Send an email with details to request self-exclusion, a limit change, or account closure. Support email: [email protected]
Family and friends
Talk to someone close to you. Support from family or a trusted friend can sometimes work faster than professional counselling.
Professional counselling
Seek advice from a mental health professional or addiction counsellor. Several government and private organisations in Bangladesh provide this service.
Support groups
Talk to people who have gone through the same experience. Peer support groups help with recovery by sharing personal stories.
Permanent account closure
If you feel that stopping gambling is the right decision, let us know via live chat or email. We will close your account without any questions.
Protecting minors
Participation by anyone under the age of 21 is strictly prohibited at 499 bed. Age is verified at registration and additional documents may be requested in cases of doubt.
If there are minors in your household, use parental control software on your devices. Never share your login details. If you share a computer or phone, log out after every session.
If you suspect a minor is using your account, contact 499 bed support immediately. We will suspend that account without delay.
21+
The minimum age to open an account and take part in any betting or casino activity on this platform is 21.